Providing online data backup and restore, disaster recovery, and business continuity services

  

Installation

How do we control and monitor DataAssure Secure Backup (DASB)? At installation the DataAssure Secure Backup (DASB) administrator console software is installed on as many or as few workstations as required and will require a valid logon, ensuring no unauthorized access. The Customer Administrator Console acts as your interface with DASB and enables the configuration of all backups and restores.    Is software installed on any other machines? The DASB backup software is totally agentless, requiring no additional software to be installed on any machines to enable backup, be it Novell NetWare, Windows Microsoft® NT, SQL or Exchange.    If DASB is agentless, how does it access our data? From the administration console when a new backup set is created you must provide a username and password to connect to a server or workstation. DASB fully integrates with NT domains, Trusts and Novell® NDS trees.    Do we need to create a user for DASB on all our servers? No, but a dedicated user is recommended and it should be set for no password expiry for obvious reasons. In a domain, or NDS environment, a user on each machine isn't necessary as one central user can be created with access to all the resources that require backing up.    What access permissions does this user require? This user is responsible for backing up and restoring all the data on your network, it is essential that access permissions are of administrative equivalence. DASB can only backup data that this user can access. A less privileged user may be restricted, causing data to be missed.    How is the DS-Client Backup Appliance connected to our network? The DS-Client Backup Appliance is 'multihomed', i.e. it has one network connection to your network and one connection to DataAssure's network. This flexible approach allows DataAssure to integrate fully with your current IP/IPX configurations.    Who installs the DASB service? DataAssure will install the DS-Client Backup Appliance unit and the administrator console software at your site and provide the necessary training. The initial setup charge includes between 1 and 3 days set up support, depending on the service contracted for. If the installation is particularly complex or remote sites are involved, additional days on site support are available at a daily rate.    How is the first backup done, given that there will be a lot of data? For large data volumes, the initial backup may be done to a portable unit, backing up at LAN speeds to a large array of disks. When the full backup of your data is complete, the disks are transported back to DataAssure's Data Center. Future backups, which are purely incremental, will be transmitted via the leased line connection and synchronized with your initial backup data at the Data Center.