Providing online data backup and restore, disaster recovery, and business continuity services

  

Frequently Asked Questions

Installation How do we control and monitor DataAssure Secure Backup (DASB)? Is software installed on any other machines? If DASB is agentless, how does it access our data? Do we need to create a user for DASB on all our servers? What access permissions does this user require? How is the DS-Client Backup Appliance connected to our network? Who installs the DASB service? How is the first backup done, given that there will be a lot of data? Setup of Initial Backup Sets and Schedules Who does this? Who is authorized to use the administration software console? Can users administer backups for their own machines? What frequency of backup can be set? What level of granularity is possible in setting up the backup, i.e. file level/individual database? Can one machine be prioritised over another? Can multiple machines be backed up simultaneously? Can the software be set to stop backing up after a certain time has elapsed? Data Processing & DS-Client Backup Appliance Is data held on the DS-Client Backup Appliance or does it pass straight through? Is the Database on the DS-Client Backup Appliance backed up? What happens if too much data is passed to the DS-Client Backup Appliance? What is common file elimination? What happens if a server stops or crashes during backup or if the backup is interrupted for some other reason? Does the DS-Client Backup Appliance hold a connection open to a server all the time? How many versions of my backed up files are held off site? What platforms are supported? Can the software backup Permissions on files? If the software is agentless, how is MS SQL and Exchange backed up? Can DASB run pre and post commands on servers? How does DASB handle open files? Compression, Encryption and Security How and to what standard is the data encrypted? What do you mean by compression? What happens? Is there added compression on already compressed files (e.g. zip files)? What is delta blocking? How does it work? Transmission Off-site How quickly will the data be transmitted over the leased line? Is using our internet connection secure? Is the leased line connection secure? Does the service work through a firewall? Does all of our data get transferred every day? At what point is the data deemed to be backed up and offsite? Offsite Storage at DataAssure What format is the data held in, i.e. on disk or tape? Is it secure and separate from other customers' data? Restoring Data At what point is the data available for restore? Can an individual file or registry be restored? Can DASB perform bare-metal restores? Can you restore a whole backup set to a point in time, e.g. last Monday? How quickly will data restore over the leased line? What if the connection is congested with backup data? What happens if the file or group of files to be restored is too large, i.e. it will take too long to transfer back to the DS-Client Backup Appliance? Can data be restored to a different machine on our network? Disaster Recovery Can we prioritize which data is restored in the event of a disaster? What happens if the DS-Client Backup Appliance and/or the whole site is lost? Can we perform a test re-build of the DS-Client Backup Appliance and data restore?